Shipping policy

We currently ship to the UK and selected European countries.

Pre-orders
Some items may be available to pre-order before they are ready to dispatch. If an item is a pre-order, the expected dispatch timeframe will be shown on the product page.

Delivery time begins once your order has been dispatched, not from the date you place a pre-order.

If the expected dispatch timeframe changes for any reason, we’ll contact you using the email address provided at checkout.

UK shipping
We offer UK shipping for orders placed through our store. Shipping options and costs, including any free shipping offers, will be shown at checkout before you place your order.

Once dispatched, UK orders usually arrive within 2–4 working days, depending on the delivery service and your location.

Europe shipping
We offer shipping to selected European countries. Available shipping options and costs will be shown at checkout before you place your order.

Once dispatched, European orders usually arrive within 5–10 working days, depending on the destination country, customs processing, and the delivery service.

Customs, duties, and import taxes
Orders shipped outside the UK may be subject to import VAT, customs duties, handling fees, or other charges when they arrive in the destination country. These charges are set by local authorities and are the customer’s responsibility unless clearly stated otherwise at checkout.

We are not responsible for delays caused by customs or local import processing.

Order updates
You’ll receive an order confirmation email after placing your order. We’ll also email you when your order has been dispatched.

Delays
We’ll do our best to dispatch your order within the timeframe shown on the product page. Occasionally, delays may happen due to supplier, courier, customs, or other circumstances outside our control. If there is a meaningful delay to your order, we’ll let you know as soon as possible.

Incorrect shipping details
Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us as soon as possible at hello@shoplilys.com. We can’t guarantee changes once an order has been dispatched.

Missing or damaged parcels
If your parcel appears to be missing or arrives damaged, please contact us at hello@shoplilys.com with your order number and any relevant photos so we can help.

Questions
If you have any questions about shipping, please contact us at hello@shoplilys.com.