Contact information

We’re here to help with questions about orders, sizing, shipping, returns, and anything else Lilys-related.

Customer support

Email: hello@shoplilys.com

Please include your order number if your message is about an existing order.

Returns

Please do not send returns without contacting us first. To start a return, email hello@shoplilys.com and we’ll provide return instructions.

Items sent back without first requesting a return may not be accepted.

Response times

We aim to respond to customer messages within 1–2 working days.

European customers

If you are ordering from the European Union or another European country we ship to, you can contact us using the email address above for order, shipping, returns, or product questions.